Customer Alliance


5/5 (1)

4/5 (1)

4/5 (1)

5/5 (1)

5/5 (1)
5 1
  • 100%
    Recommended
  • 4.6/5 1 reviews
  • >5000 installations
  • Description
  • Screenshots
  • Video

Founded in 2009 in Berlin, Customer Alliance is the European leader in guest experience and online reputation management solutions for the hospitality industry. Thousands of independent and chain hotels worldwide work with Customer Alliance to manage their digital guest experience and brand reputation throughout their guest journey. Within one industry-leading solution, hotels can individually communicate the right message, at the right time to all guests to ensure satisfaction.

Turning Reviews into Revenue

Customer Alliance Pricing & Demo

price level
€€€
pricing model
  • one time
  • per month
  • per year
  • per user
  • per use
pricing model details

Price details: Price depends on the packet, tier selected and the number of rooms. Some discounts are available for bundle packages.

  • setup cost
  • free version

Setup cost details: A one-time installation fee is applicable, depending on the packet selected.

demo
  • trial
  • demo
  • video

Customer Alliance Features

  • Automatic feedback stream
  • Collaborative workspace
  • Competitor analysis
  • Customer feedback funnel
  • Detailed feedback reporting
  • Guest surveys
  • Marketing widgets for hotel website
  • PMS Integration
  • Push surveys
  • Real time feedback alert
  • Real-time notifications
  • Reporting and analysis
  • Reputation management dashboard
  • Reputation marketing
  • Response management OTA/Social
  • Rich snippet on Google
  • Search and monitoring functionalities
  • Semantic Analysis
  • Sentiment Analysis
  • Social media integration

Customer Alliance Integrations 17

VERIFIED
Booking Engine

Hotel.BB Booking Engine

Our Booking Engine helps you to increase ...

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VERIFIED
Channel Manager

Ericsoft Channel Manager

Manage all online portals using one single ...

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VERIFIED
Channel Manager

Hotel.BB Channel Manager

Our Channel Manager helps you to manage ...

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Channel Manager

Siteminder

We could tell you that more hotels ...

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Property Management System

Kross Booking

PMS + Channel Manager + Booking Engine ...

2.9/5
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VERIFIED
Property Management System

Slope

We present you Slope, the all-in-one software ...

5/5
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VERIFIED
Property Management System

Ericsoft Suite 4°

Suite 4°: One tool to centrally manage ...

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VERIFIED
Property Management System

Octorate – PMS

The Octorate PMS Real Planning is a ...

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Customer Alliance Top Customers

Independent Hotels

Hotel Victoria Trieste

website

Italy

Hotel Groups

SHG-Salute Hospitality Group

website

Italy

Apartments / Villas

Too Cute

website

Italy

Resorts

Villa Crespi

website

Italy

Tour Operators

Thomas Cook Reisebüro Brixen

website

Italy

Customer Alliance USP

Array ( [0] => Collect [1] => Showcase [2] => Analyze [3] => Distribute )

General

  • Collect
  • Showcase
  • Analyze
  • Distribute

Frontend

  • Widget for your Website
  • Personalized Certificate
  • Rich Snippets/XML Integration

Backend

  • Competitor Analysis
  • Historical TripAdvisor Ranking
  • Semantic Analysis on Competitors

Customer Alliance Support & Training

Support

  • support availability 24/7
  • business hours
  • phone
  • email ticket
  • live chat
Support Cost
included

Training

  • live
  • online
  • tutorials
  • documentation
Training Cost
included

Customer Alliance reviews & ratings

Rating Entries

User friendly
Ottimo supporto
Utile in ottica seo

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